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Frequently Asked Questions

Short answers to the most frequent questions

  • How can I add badges to my account if I am a trainer?
  • Can I send evaluation requests manually and not on predefined dates?
  • I cannot find a certain event type when creating an event. How do I add one?
  • My license has expired and my trainer’s account is no longer active. What should I do?
  • Where can I find and copy evaluation links to send to attendees
  • I generated certificates with incorrect information. How can I send new ones?
  • Can I change default texts in the automated emails?
  • My events disappeared from the schedule after my license had expired. How can I restore them?
  • Can an attendee change the evaluation they submitted?

Categories

  • Getting Started
  • Frequently Asked Questions
  • Event Configuration
  • Attendees & Contacts
  • Evaluation & Registration Forms
  • Evaluations & Ratings
  • Emails & Notifications
  • Licensed Event Fees
  • Certificates
  • Licenses
  • Settings for Certification Brands
  • Team Management
  • Trainer Profile
  • Login Settings
  • Integrations
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