How to prolong a license manually

This article is for certification brands.

Though we recommend using automatic prolongation, from time to time you may need to prolong a license manually.


Go to the list of facilitators at the top of the screen, find the trainer whose license you want to prolong, and click their name.


Select License in the left-side menu, and click the Update License button below the license you need.


Update the end date of the license and click  Save.

Tip: If a trainer suspended their license subscription for a while and you would like this pause to be reflected in their license information (and subsequently, in their total experience), you can set Subscription periods. For more information about subscription periods and their settings, read this article.

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