Card payments
This article is for training companies and trainers.
Workshop Butler accepts card payments for your events via integration with Stripe. At this point, Stripe is the only payment gateway we work with. You can accept payments using:
- built-in registration pages
- on your website via WordPress plugin or JS widgets, depending on the type of CMS you use for the website.
The only limitation with our integration plugins is that you must have an SSL certificate installed on your website (the website is accessible via https://). When the connection is insecure, the option of card payments is disabled.
At this moment, card payments are in a public beta. During this phase, you can activate payments by yourself with a reduced fee of 0.5% for training companies, 0.75% for trainers on Pro account, and 1% for others.
Activating payments
Go to Account Settings -> choose Payments in the left-side menu -> find Bank Cards section -> click Connect with Stripe.
You will be redirected to Stripe where you can either log in or sign in for a new account.
Note: if your business is in Brazil or Romania then you would need to request an invite from Stripe as the support is still in a beta phase there. By our experience in other countries, Stripe will provide an account within a couple of business days.
Accepting payments
By default, all events support only payments by invoice. After your account is connected to Stripe, you'll see the Card (Stripe) option on the Add Event form in the Tickets section. Mark it, if you want to add this payment method for this event.
After that, the Payment Method field will appear on a registration page ( both built-in and integrated ones). If a person chooses Card, a form with card details appears.
When an attendee selects Card payment, they will be registered only if the payment is successful. The attendee is marked as Paid and you can find information about the payment in their attendance record.
You can activate the option to attach receipts to welcome emails for those attendees who have chosen this payment method.
Making refunds
When you make a 100% refund, Workshop Butler refunds its commission, Stripe does not refund its commission.
At this point, it's possible to make a refund only through Stripe. For that, open your Stripe account and click Payments.
Select the payment you need and click Refund.
After that, send us a message and we'll refund our commission. It will arrive at your account immediately.
Understanding fees
During a public beta, the Workshop Butler fee is 0.5% for training companies, 0.75% for trainers on Pro account, and 1% for others. In addition, there is a payment provider fee, which depends on where your business is situated. It is usually between 1.4% - 2.9%.
To see the fees, open the payment in your Stripe account and hover over Fee.
