How to configure tickets for events

This article is for training companies and trainers.

When creating an event, you can add various types of tickets and customize them by name, price, amount of available tickets, and more. Start by clicking  Events in the top menu -> Add Event button and go to the Tickets section.


Custom ticket types are available for paid events only. After selecting the  Paid option, a form to create your first ticket type appears.


Choose a currency for your tickets. Workshop Butler supports only one currency per event right now.

If you don’t find a currency in the list, please, contact us and we add it.


Choose payment methods. At the moment, 3 methods are available:

With PayPal and card payments, attendees will be able to pay for a ticket during registration. With invoices, you will need to handle them manually within your invoice system.


Choose how tax (e.g. VAT) will be displayed.

  • Included: you will need to add the final price (ticket price + tax) to the Price field. 
    Example: Early Bird ticket for 1000 euro with 10% VAT included is shown as “€1100 – Early Bird”. You should enter "1100" in the Price field.
  • Excluded: you will need to add only the ticket price to the Price field, without the tax. The system will add the tax automatically on the event page based on the tax rate you set.
    Example: Early Bird ticket for 1000 euro with 10% VAT excluded is shown as “€1000 + €100 VAT – Early Bird”. You should enter "1000" in the Price field.

Important note: If you have the VAT Exemption activated on your account, choose the Excluded option for the exemption to work.


Set ticket types: name, price, number, and sales dates.

You need to enter all of the followings to add each ticket type:

  • Ticket name. Create a name for your ticket type. This name appears on the event page, the profile of an attendee, and a registration confirmation email.
  • Price. The cost of your ticket.
Note: once you sell a paid ticket you won’t be able to change its price or delete it.
  • Start and end date: Customise when tickets of this type go on sale.

    Make sure that there are no pauses between the end date of sales for one ticket type and the start date of sales for another ticket type. Otherwise, visitors won't be able to buy any tickets during this pause and won't be able to register for the event until the next sale starts.
    For example, the sale of the first ticket type ends on January, 5 and the sale of the next ticket type starts on January, 8. In this case, potential attendees won't be able to register for the event on January, 6 and 7 because they cannot buy tickets.

    You can avoid troubles with sales dates by leaving the start date empty and filling in only the end date. Then tickets of all types will be available from the moment you create the event and each sale will end on the date you specify. 
Note: created ticket types appear on the event page sorted by start date.
  • Number of tickets: It indicates how many attendees can buy tickets of this type.

Don’t forget to save changes by clicking the  Save button.

Displaying tickets

You can see information about ticket types, sales dates, prices, and the number of sold tickets on the Overview tile of the event page.

Important note: When you transfer an attendee who bought a ticket for an event, the following happens: 1) The number of sold tickets (of the relevant ticket type) in the old event decreases by 1. 2) The number of sold tickets (of the relevant ticket type) in the new event increases by 1, if the ticket prices in the old and new events are identical. If there are no tickets of the same price in the new event, the number of sold tickets in it doesn't change.

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