Follow-Up Emails are a part of email automation and are here to help you engage with attendees in better ways. In the emails, attendees are asked to provide feedback using an evaluation form.
The platform sends emails to the attendees who participated in a workshop, on the first, third, and seventh day after the event. As soon as an attendee fills in an evaluation, they get no more follow-up emails.
An example of the email is below:
Thanks for attending a Scrum Master event in Pittsburg.
As a follow-up, I’d love to hear what you think about the experience. It will only take a minute to evaluate the event, and I greatly appreciate all the feedback. Please follow this link to take part.
Notice: the language of the emails depends on the language of your event, and your settings.
Customising Follow-up Emails
To customise the follow-ups, find the Mails tile on the event dashboard and click Edit in the Follow-Up Emails section.
On the sidebar, Workshop Butler shows you the dates when each follow-up email is sent. These dates depend on the end date of your event.
If you do not want to send the follow-ups to attendees, you can switch them off by selecting the option in the sidebar and clicking Save.
To simplify the personalization of the content, use email tags. Before sending a message, Workshop Butler looks for the tags in an email’s body and replaces them with relevant values.
Tag Evaluation Page URL adds a link to the evaluation form of the event. To use it correctly, add a tag, copy it, then click Insert link and put the tag into the URL input field. In this case, attendees get a correct clickable link in the message
You can find available tags for the follow-ups in the select box in the top right corner of the editor.
When you duplicate an event, the follow-ups template is not copied. You need to update it for each event manually.
Sending Follow-up Emails Manually
If you want to send a follow-up email on the dates others from those set by the platform, you can do it the following way:
Click on Events in the top menu and open the event's page by clicking on it in the list.
On the Evaluations tile, click View, then click Send Evaluation Request in the appearing window.
You will see a window where you can edit the text of the evaluation request and then send it.
Important note: When you send an evaluation request manually, the system will still send follow-up emails on set dates automatically if you do not turn this option off (see Customising Follow-up Emails section above on how to do it).